Frequently Asked Questions
What payment processor do you use, and why is it safe?
We use **Stripe** as our payment processor. Stripe is a leading global payment platform known for its robust security features and compliance with the highest industry standards. When you make a purchase, your payment information is handled directly by Stripe's secure servers, meaning your sensitive financial data never touches our servers. Stripe employs advanced encryption, fraud detection, and adheres to strict PCI DSS (Payment Card Industry Data Security Standard) requirements, ensuring your transactions are safe and secure.
How are the winning tickets selected? Is it truly fair?
Yes, absolutely! We utilize a **Provably Fair** system to ensure complete transparency and fairness in every raffle draw. This system uses cryptographic principles to guarantee that the outcome of each raffle is predetermined and cannot be manipulated by anyone, including us. You can independently verify the fairness of every draw after the raffle ends. For a detailed explanation of how our Provably Fair system works, please visit our Provably Fair page.
What happens if a raffle doesn't sell all its tickets?
If a raffle does not sell all its tickets by the scheduled end time, we may extend the raffle period to allow more participants to join. This ensures that the raffle has the best chance to reach its ticket limit and be completed. If a raffle is cancelled for any reason, all participants will receive a full refund for their purchased tickets.
How will I know if I've won?
If you are the lucky winner, you will be notified via the email address associated with your account. The winner's username and winning ticket number will also be displayed on the raffle's details page once the draw is completed. We encourage you to check back on the raffle details page for updates!
How quickly do I receive my prize if I win?
Once a winner is confirmed and verified, we will contact you to arrange the delivery of your prize. We aim to dispatch all prizes as quickly as possible, typically within 7-14 business days, depending on your location and the specific item. We will keep you updated throughout the process.